Ask a Question
I'm trying to register on the new e-OCI portal to apply for an OCI card after becoming a British citizen, but I've been running into several technical glitches over the past few days.
I'm applying from Manchester, UK, and started the registration process on July 27, 2026. Sometimes the registration page loads normally, but after I enter my details and complete the CAPTCHA, the portal either refreshes back to the login page or displays a generic error. On a couple of attempts, I managed to create an account, but when I logged in again, I couldn't continue with the application.
I've tried Chrome, Edge, and Firefox, cleared my browser cache, disabled extensions, and even used another laptop, but the issue keeps happening. I also checked my email for the OTP, and while it eventually arrived, it took several minutes and had already expired by the time I entered it.
Has anyone else experienced technical glitches during e-OCI registration recently? If so, did the issue resolve on its own, or was there something specific that helped?
I understand the portal is relatively new, so I'm wondering if these are temporary system issues rather than something wrong with my application. I'd appreciate hearing about recent experiences before I contact the helpdesk.
I experienced something very similar while applying from New Jersey, USA. During registration, the portal kept logging me out after I completed the CAPTCHA, and I couldn't move to the next step.
The following evening I tried again during off-peak hours, and everything worked normally. I also made sure my browser wasn't auto-filling any fields because I noticed the portal occasionally rejected those entries.
Based on my experience, these types of glitches can happen, especially after major updates to the portal. I saved screenshots of every error message in case I needed to contact support, but fortunately I was able to complete the registration without opening a ticket.
I applied from Singapore, and my biggest issue was the delayed OTP emails. Sometimes the verification code arrived almost immediately, while other times it took several minutes.
I requested a new OTP only after the previous one had expired because multiple requests seemed to make things even more confusing. Once I successfully registered, I didn't have any further issues with the application itself.
From what I've read, if OTP problems continue, it's worth checking your spam folder and verifying that you're using the same email address you registered with before contacting the designated helpdesk.
Share Your Thoughts and Connect with Others.
I’m a British citizen of Indian origin living in the UK, and I recently renewed my British passport. I already have a valid OCI card, but I submitted an online...
We recently had a baby in the UK, and I’m trying to figure out whether we can apply for an OCI card when only one parent is of Indian origin....
I’m preparing my OCI application and noticed that my name is spelled differently on my passport and birth certificate. I’m worried this could cause a problem with my application or...
We’re applying for an OCI card for our 3-year-old son in the UK, and I’m trying to work out whether both parents need to attend the VFS appointment. My husband...
I’m applying for an OCI card for my 4-year-old daughter in the USA, and I’m a little confused about the passport requirements for both parents. My husband and I are...
I’m a British citizen of Indian origin, currently living in London, and I recently renewed my British passport because my old one expired. I already have an OCI card that...
I applied for my first OCI card from Canada about seven weeks ago, and the status has been showing “Under Process” for several weeks. I’m starting to get worried because...
I applied for my OCI card in the USA about six weeks ago, and my application status has now changed to “On Hold.” The frustrating part is that I haven’t...
I recently submitted my OCI application online and noticed that I made a mistake in one of the details. I am worried because I have already submitted the form and...
My wife and I are Indian citizens living in the United States, and we recently welcomed our newborn baby. We want to apply for an OCI card for our child...
Let Visament guide you to the perfect solution for all your queries.
I completed my registration from Canada last month. I kept getting a "Record Not Found" message when trying to access my saved application, even though I had registered successfully.
After waiting a day and signing in again with my temporary application details, my saved information reappeared. I didn't need to start over.
Government portals sometimes have synchronization delays, so I wouldn't immediately assume your registration has failed. If the same error continues for several days, keep a record of the dates, screenshots, and any reference numbers before contacting the OCI helpdesk or the relevant Indian Mission. Based on my experience, having those details made it much easier to explain the issue.