Multiple Accounts Created in e-OCI Portal by Mistake

I'd separate the problem into two questions: duplicate login accounts and duplicate OCI applications.

If you only registered multiple email addresses but didn't submit another OCI application, pay for another application, or submit documents, I wouldn't assume that you've created duplicate OCI applications.

The current portal also specifically provides a way to manage multiple family members through one user account.

I'd make a note of which email account successfully shows your existing OCI record and use that one going forward.

If none of the accounts show your OCI record, don't keep registering new accounts. Check your OCI number, date of birth, passport number and email information carefully and then contact the official OCI support channel or the Indian Mission/Post handling your case.

I also wouldn't try to cancel an account by submitting another application or changing your existing OCI particulars. Those are separate matters.

I don't think simply having two portal logins means that you have two OCI applications.

The e-OCI FAQ actually says that one user account can be used to manage OCI services for multiple family members, provided the relevant OCI records are linked appropriately. So the account and the underlying OCI record aren't necessarily one-to-one.

In my case, I was initially looking at the registration page when I should have been using the existing login. Once I got into the correct account, the OCI information was available.

I'd be careful about starting another OCI application just because you can't see the card immediately. The portal has a specific e-OCI section for existing OCI cardholders to generate their electronic card.

Also, if your issue is actually that the OCI record is not being found, that's different from having duplicate user accounts. The official e-OCI FAQ says that when “Record Not Found” appears, applicants should first check that the entered particulars are correct and, if the problem continues, contact the concerned Mission/Post, FRRO, or designated helpdesk. 

I had almost the same problem when I was trying to access my father's OCI record.

The important thing I found was that creating a user account isn't the same as creating or being granted an OCI card. The portal has a user registration/login system, while the OCI record itself is maintained separately.

I initially registered with one email and then tried another because I thought the first account wasn't working. Eventually, I stopped creating new registrations and used the account that was actually connected to the OCI record.

The current OCI portal says users should enter their details as they appear on their current passport when registering and use an active email address. It also has a separate login for existing users.

For your situation, I wouldn't keep creating accounts to test whether the OCI record appears. If one account is already linked correctly, I'd use that account and keep the other login details aside.

If you are worried about duplicate records, I'd contact the OCI helpdesk or the relevant Indian Mission rather than trying to fix the account by submitting another application.

I experienced this while applying from Sydney, Australia. The portal was having OTP delays, and I accidentally registered twice using two different email addresses.

I was worried because both accounts were linked to my passport information, but since I hadn't submitted the second application, I decided to continue with the first one. Everything went through without any problems.

One thing I'd recommend is keeping a note of which email address is associated with the application you're actually using. Later in the process, you'll receive updates related to that account, and it's much easier if all your communication is in one place.

I applied from Dublin, Ireland, and also ended up with two registrations after the portal timed out during account creation.

Before continuing, I contacted the support channel listed on the OCI portal. They advised me to continue using the account that already contained my saved application and not to submit another application from the second account.

My application was processed normally after that. I think the important part was avoiding duplicate submissions rather than having two unused accounts.

Requirements and system behavior may change, so if you're unsure which account to keep using, it may be worth confirming with the relevant support team before proceeding.