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Hi everyone,
I'm based in New Jersey, USA, and have been trying to submit a new OCI application through the recently introduced e-OCI registration portal. For the last four days, I've been unable to complete the registration process.
Sometimes the portal loads normally, but after entering my details and captcha, it either freezes or redirects back to the login page. On a few attempts, I received a generic error message without any explanation. I also tried different browsers (Chrome, Edge, and Safari), cleared cookies, and used incognito mode, but the issue continues.
I noticed that India recently moved OCI services to a more digital e-OCI system, so I'm wondering whether there are still technical issues being worked out. Several people on other forums seem to be reporting "Record Not Found" errors and login problems as well.
Has anyone successfully completed an e-OCI application recently?
If you faced portal issues:
I don't want to keep submitting the same information repeatedly if the issue is on the portal side.
Any recent experiences would be appreciated.
I'm in the UK and experienced the "Record Not Found" error while trying to update passport details on an existing OCI record.
I contacted VFS and they told me the application center couldn't correct portal database issues. They suggested reaching out to the OCI helpdesk. That was frustrating because the application couldn't even be started. Similar complaints have appeared from other OCI applicants recently.
After several days, the portal finally recognized my details and allowed me to proceed.
My advice would be to take screenshots of every error message and keep a record of the date and time. If you eventually need support, that information may help explain the issue.
I'm in California and had a similar experience last month when trying to register for OCI miscellaneous services.
The portal would accept my registration details but then fail when I attempted to proceed to the next step. I kept getting unexpected errors and occasional timeouts.
What eventually worked for me was trying very early in the morning India time. I don't know if it was a coincidence, but the website seemed much more stable during off-peak hours.
I also noticed that after the 2026 transition to the new digital e-OCI framework, there were quite a few discussions online from people reporting portal-related issues and registration problems.
In my case, I didn't have to contact anyone because the issue resolved after about a week.
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I don't think you're the only one.
The new e-OCI system became part of India's 2026 OCI digitization initiative, and while the portal is live, some users have reported login, registration, and record lookup issues during the rollout period.
Before assuming it's a permanent problem, I'd suggest:
I've seen government portals behave unpredictably during major upgrades, especially shortly after new systems are launched.