Digital e-Arrival Card Application Stuck at Final Submit Page

I traveled to India recently through Mumbai Airport and experienced a similar problem.

The application remained stuck on the final submit page for almost an hour. I later learned that the portal was undergoing maintenance around that time. When I retried the following day, everything worked normally.

One thing I would recommend is taking screenshots of every page before submission. If you need to contact support later, having screenshots and timestamps can be useful.

Also, don't rely solely on the confirmation email. In my case, the QR code became available inside the application dashboard before the email arrived.

Requirements and processing systems can change, so it may be worth checking the latest instructions on the official portal as well.

My experience was slightly different.

I was applying from Canada and the final page froze every time I clicked submit. After several attempts, I discovered one of my uploaded documents exceeded the size limit even though the portal didn't show an error message. The upload appeared successful, but the final submission never completed.

I reduced the file size of my passport scan and photograph and started a new application. The submission worked immediately afterward.

You may want to double-check:

• Passport scan size
• Photograph size and format
• Internet connection stability
• Special characters in address fields

Based on my experience, the system sometimes doesn't clearly identify upload-related issues.

I had something very similar happen last month while submitting my Digital e-Arrival Card from New York.

The application appeared complete, but the final submit button kept spinning for several minutes. I waited nearly 20 minutes and eventually closed the browser. Since I never received a confirmation email, I assumed it had failed.

The next day I logged back into the portal and discovered the application had actually been saved but not fully submitted. I had to reopen it, review all sections again, and click submit one more time. After that, I immediately received an acknowledgment and QR code.

In my case, the issue seemed related to the website traffic during evening hours. I completed the submission early in the morning and it worked normally.

If you don't have an application reference number yet, I would check whether there's a saved draft before creating a brand-new application.