Passport Details Not Syncing in e-OCI System

I'd check one more thing before contacting anyone: make sure you're downloading the e-OCI from the same OCI record after the passport update was approved.

I had a similar problem where I was looking at an older downloaded copy of my e-OCI. Once I generated it again from the portal, the information was different.

If you are definitely generating a fresh copy and it still shows the old passport number, then I would treat it as a portal/record issue rather than submitting another application.

The OCI e-OCI FAQ explains that the e-OCI contains the particulars recorded in the OCI system and that updated passport particulars are reflected after approval.

Take screenshots showing:

• the approved passport update;
• the new passport details in the portal; and
• the old passport number appearing on the e-OCI.

That gives the helpdesk something specific to investigate if you need to contact them.

Mine took some time as well, although I can't say that everyone will have the same experience.

I renewed my UK passport and submitted the passport particulars update through the OCI Portal. I was expecting the e-OCI to change immediately after approval, but it didn't.

One thing I learned is that the current procedure is different from some of the older OCI information you find online. Physical OCI card reissuance is no longer generally required simply because an OCI holder gets a new foreign passport. The passport particulars are updated through the OCI Portal instead.

I kept my old cancelled passport with me while travelling, along with my new passport and OCI card. I wouldn't say that everyone necessarily needs to carry the old passport, though—you should follow the current official travel instructions applicable to your case.

If your update is approved and the new passport details are correct in the application record, I'd give the portal a little time before assuming there's an error. If it remains unchanged, contact the Indian Mission responsible for your jurisdiction.

I had almost exactly this issue after renewing my Australian passport.

My passport particulars update was approved, but when I first downloaded the e-OCI, the old passport information was still appearing. I initially thought I had entered something incorrectly.

I checked the approved application and the new passport number was correct there. I therefore didn't submit another application. After some time, I checked the e-OCI again and the information had changed.

I think the important thing is to distinguish between the passport update application status and what is displayed on the downloadable e-OCI. The official e-OCI information says that updated passport particulars are reflected in the e-OCI after the update request has been approved.

If yours already shows approved, I'd save screenshots of the approved update and the old information appearing on the e-OCI. If it doesn't correct itself, I'd contact the relevant Indian Mission or OCI helpdesk with those details.

I definitely wouldn't create another application without first checking what happened to the existing one.

Before assuming there's a syncing issue, I'd double-check that the OCI update application was completed for passport details and not just another miscellaneous service.

Also, make sure you're logging into the same OCI account that's linked to your registered email. A friend of mine had an older email linked to their OCI record, which caused confusion when viewing their e-OCI dashboard.

If your physical OCI records already reflect the new passport and the online dashboard doesn't, it may simply be a temporary synchronization delay. If the issue continues for an extended period, contacting the appropriate Indian mission or service provider would probably be the next step. Requirements and portal behavior can change over time.

My experience was slightly different. I had renewed my passport in Australia and noticed the e-OCI still displayed the previous passport information more than a week after my OCI update was completed.

I contacted the VFS help desk first, and they confirmed that my application had already been forwarded correctly. They suggested checking with the Indian Consulate because the portal information hadn't refreshed yet.

A few days later, the passport details were updated without me having to submit another application. I never found out whether someone manually refreshed the record or whether the system eventually synchronized on its own.