Error Uploading Passport Information to e-Arrival Card Portal

I had upload errors while applying from Australia a few months ago. Later I realized my browser had an extension that interfered with uploads on certain government websites.

I opened the portal in a private browsing window with extensions disabled, signed in again, and the passport upload worked on the first attempt.

Based on my experience, I'd avoid submitting another application unless the first one clearly failed. If the portal keeps rejecting the document despite meeting the published requirements, it's probably worth checking the official guidance or contacting the support channel listed on the website.

My experience was a little different. I was applying from the UK and the portal wouldn't accept my passport image until I rescanned it in color at a lower resolution. The original scan was very high quality, but the file ended up being much larger than I expected even after compression.

After creating a fresh JPEG directly from the scanner instead of converting a PDF, the upload completed without any issues.

Since portal updates happen from time to time, technical issues can also occur. If everything looks correct, it may simply be worth trying again after a few hours.

I experienced something similar before traveling from New Jersey. The passport upload kept failing even though the file size was well below the limit. In my case, the issue turned out to be the file name. It contained special characters and spaces because it came directly from my scanner.

I renamed the file to something simple like Passport.jpg, uploaded it again, and it worked immediately. I'm not sure if that's what caused it, but it solved the problem for me.

If you haven't already, you could also make sure the file isn't password-protected or saved in an unusual format.