e-OCI System Showing Old Passport Information

I recently updated my wife's OCI details after her British passport renewal.

We noticed the same thing—the old passport number continued to appear even though the upload had been accepted. We contacted the Indian High Commission, and they advised us to wait because online updates are processed in batches.

About a week later, the portal reflected the new passport information without us needing to do anything else.

Based on that experience, I wouldn't panic if the old passport number is still visible for a while. Just keep monitoring the portal and make sure you've retained copies of your submission confirmation.

My experience in Canada was a little different.

The portal showed my old passport details for almost two weeks. Eventually, I received a notification asking me to upload a clearer copy of my passport's photo page because part of the MRZ (machine-readable zone) wasn't fully visible.

Once I uploaded a higher-quality scan, the passport information changed within three days.

It might be worth checking whether your uploaded documents are clear and complete. If the system needs additional information, it may not update until that request is resolved. Processing times can also vary depending on the application.

I had almost the same issue earlier this year from New Jersey.

After uploading my new passport details, the portal continued showing my old passport information for nearly a week. I thought the update hadn't gone through, but then one morning the new passport number appeared without any email notification.

In my case, I wasn't asked for extra documents. I just kept checking the portal every day. The status messages weren't very detailed, so it wasn't obvious whether anything was happening in the background.

If your upload was accepted successfully, it may simply still be processing. Based on my experience, I'd give it a few more business days before assuming there's a problem.