e-Arrival Card QR Code Not Downloading

I traveled from Australia a few weeks ago and had no issues downloading the QR code, but I remember reading that some people experienced temporary portal problems during busy travel periods.

If you've already received a confirmation or application reference number, keep that information saved. Before submitting another form, I'd wait a little longer and see if the portal updates. If the issue continues, you may want to contact the appropriate support channel listed on the official website.

Based on my experience, duplicate applications can sometimes make it harder to track which submission is the correct one, so I'd only create a new application if you're sure the first one wasn't completed.

My experience was a bit different. I was traveling from the UK and the QR code wouldn't open because my browser was blocking pop-ups and PDF downloads. Once I allowed pop-ups for the website and tried again on a desktop browser, the download worked immediately.

It's also worth checking whether your browser's download folder has the file but your browser didn't notify you. That happened to my husband during our trip.

Since requirements and portal behavior can change, I'd also verify that you're using the official government portal and not an older bookmarked page.

I had something very similar happen before my trip from Chicago in May. The submission was successful, but the e-Arrival Card QR code download didn't work for several hours. In my case, the portal eventually generated the QR code later that day without me having to submit a new application.

One thing that helped was logging back into the portal using the same application details instead of relying on the original confirmation page. I was then able to access and download the PDF normally.

If your application status shows that it was submitted successfully, I'd avoid creating another application right away. Sometimes the system seems to take a little time to process everything.